Use of private information policy (GDPR)

Last updated: 23/05/2018

Summary:

We respect the EU’s General Data Protection Regulations (GDPR) and this policy explains how we collect and treat any information you give us. You won’t find any complicated legal terms or long passages of unreadable text. We’ve no desire to trick you into agreeing to something you might later regret.

Our policy covers

  1. Why we value your privacy
  2. How we collect information
  3. What information we hold
  4. Where we store your information
  5. What we use your information for
  6. Who’s responsible for your information at our company
  7. Who has access to information about you
  8. The steps we take to keep your information private
  9. How to complain
  10. Changes to the policy

Why we value your privacy

We value your privacy as much as we do our own, so we’re committed to keeping your personal and business information safe. We’re uncomfortable with the information companies, governments, and other organisations keep on file, so we ask for only the bare minimum from our customers. We’ll never use your personal information for any reason other than why you gave it, and we’ll never give anyone access to it unless we’re forced to by law.

How we collect information

We ask for contact information including your name, email address, and phone number, on our website so that we can reply to your enquiry.

Our website doesn’t use cookies or scripts that were designed to track the websites you visit. We don’t use native social media ‘like’ or ‘sharing’ buttons which also build profiles of your internet activity. We do use Google Analytics to track our traffic. You can read Google’s privacy documentation here.

We collect your email address when you sign up for one of our newsletters.

We ask for your account and contact information when you hire or buy something from us.

Occasionally, we might receive your contact information from one of our partners. If we do, we protect it in exactly the same way as if you give it to us directly.

What information we hold

  • When you contact us by email or through our website, we collect your name, email address, phone number, a social media username, and the company you work for, if you’ve given us that.
  • If you sign up for a newsletter, we only collect your email address.
  • When you buy something from us, we collect your name, email address, phone number, and a delivery address.
  • If you do business with us, we also collect your business name and bank details and keep records of the invoices we send you and the payments you make.
  • All online purchases are processed by Paypal, our ecommerce platform and we never have access to your credit card information.

Where we store your information

When you contact us by email or through our website, we store your your information in Google Sheets. If you sign up for a newsletter, we store your email address in Mailchimp, which is the marketing platform we prefer.  If we do business, we store your information in our accounts software, Freeagent. We chose these systems partly for their commitment to security.

What we use your information for

We occasionally use your contact information to send you details of our products and services. When we do, you have the option to unsubscribe from these communications and we won’t send them to you again. We might also email or phone you about our products and services, but if you tell us not to, we won’t get in touch again. We will use your information to send you invoices, statements, or reminders.

Who to contact at our company

Dave Wilkinson is our primary contact for matters relating to your information. You can contact him by email at dave@growpress.com if you have any concerns about the information we store.

Who has access to information about you

When we store information in our own systems, only the people who need it have access. Our management team have access to everything you’ve provided, but individual employees have access to only what they need to do their job.

The steps we take to keep your information private

Where we store your information in third-party services, we restrict access only to people who need it. We store passwords in 1Password, an encrypted password manager, use a different, randomly generated password for each service, and never use the same password twice.

The computers and devices we use are all password protected or use fingerprint access. They are never left unattended and unsecured in the presence of non employees. If we take computers in for repairs we check the service provider’s data policy and set up a separate computer user account for the technicians, so they never access our content. If we get our mobile devices repaired we never allow access to their content.

Our computer data is backed up using Dropbox. Our mobile devices are backed up using Apple iCloud. Both have a commitment to data security.

How to complain

If you have any reason to complain about the ways we handle your information, or would like to access, amend or delete your information, please contact us by email at hi@growpress.com

Changes to the policy

If we change the contents of this policy, those changes will become effective the moment we publish them on our website. You can find a date stamp at the top of this page for the last time we updated this policy.